Returns & Refunds for Hackney Wick Flower Delivery

Our Fresh Flowers Guarantee in Hackney Wick

As your trusted local florist in Hackney Wick, we are committed to delivering only the freshest, hand-selected flowers to households and businesses throughout the neighbourhood. Every bouquet and floral arrangement leaves our shop looking vibrant and beautiful, just as you would expect. Our Fresh Flowers Guarantee means your flowers will arrive lively, fragrant, and in peak condition, making your special occasion or daily moment truly memorable.

Damaged-on-Arrival Policy

We take the utmost care when preparing and transporting your flowers. However, if your flowers or gifts arrive in less than perfect condition—whether visibly damaged or not up to our high standards—we want to put it right swiftly. Please inspect your delivery upon arrival, and if you notice any issues, let us know as soon as possible. We kindly request that you provide images of any damage or concern, as this helps us address your issue and continuously improve our service.

Freshness Window Promise

Our bouquets are guaranteed to remain fresh for a minimum of five days from the date of delivery, provided proper care instructions are followed. If your flowers noticeably wilt, droop, or fail to meet this freshness promise within the five-day freshness window, please reach out. We stand firmly by our guarantee and want you to fully enjoy your Hackney Wick flower delivery experience.

Refunds and Replacements

Should your flowers arrive damaged or fail our freshness promise, we offer two convenient options:

• Replacement: We will arrange for a new bouquet or floral arrangement to be delivered to you at the earliest available opportunity, free of charge.
• Refund: If you prefer, we can process a full or partial refund to your original payment method, depending on the nature of the issue. Your satisfaction is always our top priority.

Please contact us within 24 hours of receipt for damaged-on-arrival issues, or within five days for concerns about freshness. This allows us to address your situation promptly and effectively.

How to Make a Complaint

Your feedback is essential to us, whether it’s praise for a perfect bouquet or suggestions for how we might improve. If you’re ever unhappy with your experience, we encourage you to submit a complaint so we can find a solution that suits you.

1. Contact Us: Reach out to our friendly team via your preferred communication method, providing your order information and details of your concern.
2. Investigation: Our team will review your case promptly and thoroughly. We may request photos or additional information to understand the issue.
3. Resolution: We'll aim to resolve your complaint as quickly as possible, offering replacements, refunds, or another suitable solution.

We value your trust and the opportunity to serve the local Hackney Wick community. Every complaint is treated seriously and is used to help us improve our service for everyone.

Your Trusted Hackney Wick Florist

Flower Delivery Hackney Wick is honoured to be part of your celebrations, everyday moments, and thoughtful gestures throughout the area. Our promise is simple: fresh flowers, excellent service, and a genuine care for our neighbours and local businesses. Thank you for choosing your local florist for your flower delivery needs in Hackney Wick.