These Terms & Conditions (“Terms”) apply to all purchases and use of services provided by Flower Delivery Hackney Wick (“we”, “us”, “our”) through our online platform and website. By placing an order with us, customers (“you”, “your”) agree to be bound by these Terms. These Terms govern the relationship between you and us in relation to the purchase, order, delivery, and receipt of flower arrangements and related products. These Terms apply to customers located in Hackney Wick and the surrounding areas where we offer delivery services.
To order flowers for delivery in Hackney Wick and nearby localities, customers must use our online ordering system. The process includes selecting preferred arrangements, providing a delivery address, choosing a delivery date, and making payment. Upon placing an order, you will receive an order confirmation on the website and a confirmation notification. Please ensure the delivery address and recipient details are accurate, as we cannot be held responsible for orders delayed or not delivered due to incorrect information provided by customers.
Orders are not considered accepted until we have confirmed availability of the chosen products and selected delivery date. If, for any reason, we are unable to fulfill all or part of your order, we will contact you promptly to offer alternatives or a full refund for the unavailable items.
All prices displayed on our website for flower delivery in Hackney Wick include VAT where applicable and are shown in Pound Sterling (GBP). Payment is required in full at the time the order is placed. We accept payments through secure online payment methods, which may include credit and debit cards and other secure online payment gateways as listed at checkout. Payment processing is handled by reputable third-party processors using encryption and secure protocols to safeguard your financial information.
We reserve the right to alter prices at any time. However, changes will not affect orders once they have been confirmed. If an error in pricing is identified after your order, we will contact you for instructions before proceeding or will cancel the order and issue a full refund.
Our online flower delivery service covers Hackney Wick and surrounding areas as indicated on our website. We offer delivery on dates specified by you, subject to availability of products and delivery capacity. While we strive to deliver on your selected date and within the indicated timeframes, these times are estimates and not guaranteed, especially during peak periods such as public holidays, Valentine’s Day, and Mother’s Day. Should unexpected events prevent us from delivering on time, we will notify you as soon as possible.
Please ensure someone is available to receive the delivery at the specified address. If no one is available, our delivery driver may leave the flowers with a neighbour, in a safe place, or at the designated reception or concierge, as appropriate. A delivery note will be left or delivery status communicated. We cannot be responsible for flowers left unattended at your instruction.
All flower arrangements and related products are subject to availability. Where specific flowers or materials are unavailable (for example, due to seasonal variation), we reserve the right to substitute with products of equal or greater value and similar style, while striving to retain the overall aesthetic and character of the arrangement. Should a major substitution be necessary, we will contact you to discuss suitable alternatives before proceeding.
You may cancel or amend your order for online flower delivery in Hackney Wick by contacting us as soon as possible after placing the order. We will accept cancellations and amendments up to 24 hours prior to the scheduled delivery date. Cancellations made within this period will be refunded in full to the original payment method. For same-day or next-day deliveries, or cancellations requested after the order has been prepared or dispatched, we may not be able to issue a refund.
Should you wish to amend delivery details, message cards, or recipient information, please notify us as early as possible. We will endeavour to accommodate changes where feasible, but late amendments may not be possible once the order has entered the delivery process.
Your satisfaction is important to us. If you are unhappy with your flowers upon receipt due to damage, incorrect items, or perceived poor quality, please notify us within 24 hours of delivery. We may request photos to assess the issue. We will endeavour to resolve your concerns promptly through refund, redelivery, or replacement, depending on the nature of the problem and your preference. Refunds issued will be made to the original payment method. Please note that cut flowers are perishable, and minor variations are to be expected in natural products.
Returns are not generally accepted due to the perishable nature of fresh flowers, except where required by law or in the event of significant issues at delivery. Any refund/return requests made outside the 24-hour window may not be accepted.
By placing an order, you agree to provide accurate, complete, and current data, including recipient name, delivery address, and any contact information. You also warrant that you are at least 18 years old or purchasing with the involvement of a responsible adult. You agree to review your order confirmation carefully and notify us immediately of any errors or concerns.
You are responsible for ensuring that delivery can be made at the chosen address on your specified date. Our liability for failed deliveries due to incomplete, inaccurate, or inaccessible addresses is limited, and we cannot guarantee redelivery without additional charges in such cases.
We are committed to providing quality online flower delivery in Hackney Wick, but our liability to customers is strictly limited. We are not liable for indirect or consequential losses, loss of enjoyment, or missed occasions arising from late, unsuccessful, or incomplete deliveries, except as expressly provided by law. Our liability in respect of any order will not exceed the total value of the goods supplied. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any matter where liability cannot legally be excluded.
We are not responsible for delays or failure to perform our obligations due to events beyond our reasonable control. Such events may include, but are not limited to: adverse weather conditions, transport disruptions, strikes, governmental actions, or failures in telecommunications networks. In such circumstances, we will attempt to fulfil your order as soon as practicable or offer a refund or alternative delivery option.
All content on our website, including flower arrangement designs, text, graphics, photographs, and branding, is our exclusive property or that of our licensors. By ordering from us, you are permitted to use this content solely for personal, non-commercial purposes related to your order and experience. Any reproduction, commercial use, or distribution is strictly prohibited without our express permission.
Your privacy is important to us. When you place an order for flower delivery in Hackney Wick, we collect, process, and store your personal data to fulfil your order, facilitate deliveries, and enhance our service. We operate in accordance with the UK General Data Protection Regulation (GDPR) and Data Protection Act. We do not pass your details to third parties for marketing purposes without your explicit consent. Please see our Privacy Policy for detailed information about how your data is handled.
These Terms and any disputes or claims arising out of or in connection with them or their subject matter will be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable, such provision will be limited or eliminated to the minimum extent necessary, and the remaining Terms shall remain in full force and effect.
We reserve the right to revise these Terms at any time at our sole discretion. Changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms before each order. Continued use of our online flower delivery service in Hackney Wick after changes have been made constitutes acceptance of the revised Terms.
These Terms & Conditions set out the whole agreement between Flower Delivery Hackney Wick and customers for online flower delivery in Hackney Wick and surrounding areas. No other statements, representations, or communications (whether oral or written) shall form part of these Terms unless confirmed by us in writing.
If you require further information about these Terms, our services, or your order, please consult our website or contact our customer support team using the details made available to you at checkout or on our contact page.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hackney Wick, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hackney Wick.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
